Director of Contracted Services - Harsco Rail North America

Harsco is recognized for technical leadership and worldwide experience in virtually all major aspects of railway track maintenance.  We enable railroads to operate at peak efficiency over smooth, precisely aligned track that increases railway safety while reducing fuel consumption and other key operating costs. Our broad array of equipment and services support every type of railway operator, from major national and international railway systems, to short lines and high-speed urban transit networks.

Position Summary:
Reporting to the Vice President of the Americas, the Director of Contracted Services leads and oversees all aspects of Harsco Rail’s contracted service operations across North America. This position is responsible for strategic planning, service delivery, customer satisfaction, P&L performance, and operational excellence in all contracted service engagements.

Key Responsibilities:

• Strategic Leadership:
  Develop and implement a comprehensive strategy for contracted services aligned with company goals and customer needs.
• Operational Oversight:
  Manage field operations for service contracts including maintenance-of-way, grinding, and on-track machine services. Ensure adherence to safety, quality, and performance standards.
• Client Relationship Management:
  Serve as the primary executive liaison for contracted service customers. Develop long-term partnerships and ensure contract compliance.
• P&L Responsibility:
  Oversee financial performance of all contracted service agreements, including budgeting, forecasting, and margin improvement.
• Team Management:
  Lead a multi-disciplinary team including project managers, operations leaders, and field personnel. Foster a high-performance, safety-first culture.
• Continuous Improvement:
  Drive operational efficiency through the adoption of Lean practices, automation, and innovation.

• Bachelor’s degree in Engineering, Business, or related field; MBA preferred.  Equivalent experience will be evaluated in lieu of educational qualifications.
• 10+ years of leadership experience in rail operations, transportation, or industrial services.
• Proven experience managing large-scale service contracts and field operations.
• Strong knowledge of rail industry regulations and safety standards.
• Excellent communication, negotiation, and stakeholder management skills.

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

If you have a difficulty applying for any job posted on Harsco Rail’s website because a disability prevents you from using the online system, Harsco Rail offers the following alternate application procedure: Contact Brittany Brown, HR Generalist, at 803-822-7440 and Harsco Rail will arrange for an alternate method of applying and will consider your application together with all other applications received for the job.  Please call only for disability application.All your information will be kept confidential according to EEO guidelines.