Analyst I - Customer Service

enviri Corporation (Formerly known as Harsco Corporation) is a market-leading, global provider of environmental solutions for industrial, retail and medical waste streams, and innovative equipment and technology for the rail sector. We have an unrivalled breadth of experience across the globe and an impressive reputation stretching back more than a century. Based in Camp Hill, PA, with more than 13,000 employees and the company operates in more than 30 countries.

About Harsco GSC

Harsco GSC handles a wide range of services, finance and accounting shared services, global HR shared services, providing IT Service and helpdesk support and market research support to Harsco globally. We are Operating since 2008 & Serving 30+ Countries.

• Work closely with Client Service Representatives on accounts; complete tasks assigned in a timely manner
• Stay up to date with Salesforce Que- acknowledge, work, and close cases in a timely manner
• Assist in fixing orders errors (Order creation errors or errors techs are receiving in the field)
• Submitting supply requests for fulfillment
• Submitting Corporate Escalations and following up on the tracker
• Assist with store closing communication and tracking of timely service
• Adding new generators in Salesforce/SPAK
• Recommend, implement, and monitor preventative and corrective actions to ensure that quality assurance standards are achieved
• work experience as a Quality Analyst or similar role
• Strong computer skills and knowledge of
• Strong analytical and problem-solving skills

• 0-2 years of experience in a customer service role.
• Graduate in any discipline.
• Good communication skills both written and verbal.
• Proficient with Microsoft Outlook and other Office tools.
• Strong attention to detail.

Disclaimer

The information about this job description given above has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.